Returns

Thank you for ordering one of our distinctive Onex styles. We are quite confident you will be pleased. Nevertheless, because everyone’s feet are different, these may not feel right on your feet. We are, of course, pleased to extend to you the convenience of trying on shoes in the comfort of your own home. If for any reason, you are not completely satisfied with your purchase, simply return the footwear to us within 30 days of receiving them for a refund or an exchange if you prefer another size or color.

We respectfully request that you do not wear new footwear outside or on hard floor until you know you are happy with the fit, style, and color. To protect all of our customers and make sure that we handle every return or exchange with reasonable fairness we cannot accept returns of any footwear that show even the slightest evidence of wear, damage, misuse, abuse, improper care, negligence, or accidents. Thank you for your cooperation!

For an item to be eligible for return:

  • It must be returned within 30 days of the shipment date. After 30 days, all purchases are final and cannot be exchanged or refunded.
  • In original condition, any shoes that have slightest indication of wear or any of the reasons stated above are non-returnable
  • In original shoe box, please keep the box as we consider this part of the product, until you are sure you are happy with your purchase. 

We offer free exchanges and refunds in the form of store credit on domestic orders!

For refunds on your original payment method, we charge a small $5.00 restocking fee, which is deducted from the total of your refund.

A complimentary prepaid shipping label will be provided for you to print and affix to your package on domestic orders.

Any damaged or defective items that are errors on our part are fully refunded.

Credit will automatically be applied on the original method of payment, within 14 business days of receiving return.

 

How to Return or Exchange

Start your return or exchange by using our return portal.

You will be guided with instructions of how to return your shoes to us as well as our exchange process. 

If you have any questions regarding our Shipping and Return Policy, please do not hesitate to let us know at support@onexshoes.com.

Thank you for your understanding.

 

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